Committed to prioritize the changing needs of a Customer

Nominee: Ryan Albrecht

What best describes the values shown by this person: Great Team Member, Enjoyed Serving Customers, Ensure Commitments are Managed within and Outside of your Team, Engaged and informed about the evolving energy and environmental business sectors

Description of what this person did, and how it shows our values: : During a Customer audit of a newly implemented third party data management system, it was identified by the Customer Auditor that there were discrepancies between the third party reports and the Secure regulatory report for January which left waste volumes unreconciled in their system.

Ryan engaged with the client and third party immediately to troubleshoot the issues. Through this it was identified there were gaps in the third party system that left room for error. Although there was no requirement to do so, Ryan offered to help when the Client needed it. Ryan also ensured he followed up with the Client after.

Ryan immediately prioritized the Customer’s needs and engaged the third party efficiently and respectfully. He is truly living our Values and sets a high standard of Customer Service for his team.

I am proud to be able to work with Ryan and the South Taylor Team – always putting the Client first!

Nominated By: Tricia Stevenson
February 23rd, 2023